Nonprofit Metrics
6 metrics in Nonprofit
Cost Per Outcome (CPO)Average cost to achieve one program outcome or impact metric
FinanceOperationsCurrencyMonthly
Donor Retention Rate (DRR)Percentage of donors giving again in consecutive years
FinanceCustomer SuccessPercentageAnnual
Program Return on Investment (Program ROI)Ratio of program outcomes value to program cost
FinanceOperationsRatioAnnual
Volunteer Hours Contributed (VHC)Total hours donated by volunteers in service of mission
OperationsCustomer SuccessCountMonthly
Program Effectiveness Score (PES)Composite measure of program outcomes vs goals and benchmarks
OperationsFinanceScore / IndexQuarterly
Grants Received Per Employee (GRPE)Annual grant funding divided by team size
FinanceExecutive / C-SuiteCurrencyAnnual
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