Healthcare Metrics
46 metrics in Healthcare
Net Promoter Score (NPS)Measures customer loyalty and likelihood to recommend
Customer SuccessProductScore / IndexQuarterly
Employee Turnover RatePercentage of employees who leave the organization over a period
HR / PeoplePercentageQuarterly
Net Profit Margin (NPM)Net income as a percentage of revenue
FinanceExecutive / C-SuitePercentageMonthly
Current Ratio (CR)Current assets divided by current liabilities
FinanceExecutive / C-SuiteRatioQuarterly
Employee Retention Rate (ERR)Percentage of employees who remain with the organization over a specific period
HR / PeoplePercentageMonthly
Employee Net Promoter Score (eNPS)Measures employee loyalty and likelihood to recommend as a place to work
HR / PeopleScore / IndexQuarterly
Time to Fill (TTF)Average days required to fill an open position from posting to hire acceptance
HR / PeopleDurationMonthly
Employee Satisfaction Score (ESS)Overall employee satisfaction rating aggregated across multiple dimensions
HR / PeopleScore / IndexQuarterly
Internal Mobility Rate (IMR)Percentage of employees who move into new roles or receive promotions internally
HR / PeoplePercentageQuarterly
Training Completion Rate (TCR)Percentage of assigned training programs that employees successfully complete
HR / PeoplePercentageMonthly
Workforce Productivity (WP)Measure of how effectively employees produce output relative to their roles
HR / PeopleRateMonthly
Absenteeism Rate (AR)Percentage of scheduled work time that employees are absent
HR / PeoplePercentageMonthly
Recruitment ROI (RROI)Return on investment from recruitment and hiring activities
HR / PeoplePercentageQuarterly
On-Time In-Full (OTIF)Percentage of orders delivered on time and complete with all items
OperationsSupply ChainPercentageWeekly
On-Time Delivery Rate (OTD)Percentage of orders delivered on or before the promised delivery date
OperationsSupply ChainPercentageWeekly
Defect Rate (DR)Percentage of defective items received or produced out of total items
OperationsSupply ChainPercentageDaily
Supplier Compliance Rate (SCR)Percentage of supplier deliveries meeting all quality and specification requirements
OperationsSupply ChainPercentageMonthly
Patient Satisfaction Score (PSS)Patient survey-based satisfaction metric measuring care quality and experience
Customer SuccessOperationsScore / IndexQuarterly
Average Length of Stay (ALOS)Mean number of days a patient stays in the hospital or facility
OperationsFinanceDurationMonthly
Hospital-Acquired Infection Rate (HAI)Percentage of hospital patients acquiring infections during their stay
OperationsCustomer SuccessRateMonthly
Risk-Adjusted Mortality Rate (RAMR)Hospital mortality rate adjusted for patient risk factors and case mix
OperationsCustomer SuccessPercentageQuarterly
Door-to-Balloon Time (D2B)Time from hospital arrival to coronary angioplasty balloon inflation in acute MI
OperationsDurationMonthly
Sepsis Bundle Compliance Rate (SBCR)Percentage of sepsis cases receiving all elements of the treatment protocol
OperationsPercentageMonthly
Discharge Against Medical Advice Rate (AMA)Percentage of patient discharges occurring against physician recommendation
Customer SuccessOperationsPercentageMonthly
Emergency Department Wait Time (EDWT)Average time from ED arrival to initial physician evaluation
OperationsCustomer SuccessDurationDaily
Labor Cost Percentage (LCP)Employee salaries and benefits as % of total operating revenue
FinanceOperationsPercentageMonthly
Data Breach Incident Rate (DBR)Number of data breach incidents per year
EngineeringOperationsCountOngoing
R&D Investment Percentage (R&D%)Research and development spending as % of annual revenue
ProductEngineeringFinancePercentageQuarterly
Risk Incident Frequency (RIF)Number of identified risk incidents or issues per period
OperationsExecutive / C-SuiteCountMonthly
Employee Engagement Score (EES)Overall employee satisfaction and engagement measured on scale of 0-100
HR / PeopleExecutive / C-SuiteScore / IndexQuarterly
R&D Investment Percentage (R&D %)Percentage of revenue invested in research and development
ProductEngineeringExecutive / C-SuitePercentageAnnual
Employee Training Hours Per Person (ETH)Average annual training hours per employee
HR / PeopleOperationsDurationAnnual
Customer Data Security Incidents (CDSI)Number of security breaches affecting customer data annually
EngineeringOperationsExecutive / C-SuiteCountAnnual
Regulatory Compliance Score (RCS)Percentage of regulatory requirements met and maintained
OperationsExecutive / C-SuitePercentageQuarterly
QA Test Coverage (QA Coverage)Percentage of code and features covered by automated and manual tests
EngineeringOperationsPercentageSprint/Monthly
Waste Diversion Rate (WDR)Percentage of waste diverted from landfills through recycling, composting, or reuse
OperationsPercentageMonthly
Water Consumption Intensity (WCI)Total water usage divided by production units or revenue
OperationsRatioQuarterly
Security Vulnerability Remediation Time (SVRT)Average days from vulnerability discovery to remediation/patching
EngineeringOperationsDurationWeekly
Data Breach & Security Incidents (DBI)Number and severity of data breaches and security incidents in reporting period
OperationsEngineeringCountMonthly
Compliance Audit Findings (CAF)Number and severity of findings from internal and external compliance audits
FinanceOperationsExecutive / C-SuiteCountQuarterly
Research & Development Intensity (RDI)R&D spending as percentage of total revenue
ProductEngineeringFinancePercentageQuarterly
Patent Filings & Intellectual Property (PF)Number of patent applications filed and patents granted in period
EngineeringProductCountQuarterly
New Product Revenue Percentage (NPR)Percentage of revenue from products launched in last 12-24 months
SalesProductFinancePercentageQuarterly
Asset Utilization Rate (AUR)Percentage of available capacity of key assets (equipment, facilities, staff) actually used
OperationsFinancePercentageMonthly
Quality Defect Rate (QDR)Percentage of products/deliverables with defects, rework needs, or quality issues
OperationsProductEngineeringPercentageWeekly
Occupancy Rate (OR)Percentage of available rooms, beds, or capacity actually occupied
OperationsFinancePercentageDaily
Related Guides
View all →Calculation Guides
How to Calculate Employee Turnover Rate (and What It Actually Tells You)
Step-by-step guide to calculating employee turnover by department and understanding what drives retention problems.
Metric ComparisonsChurn Rate vs. Retention Rate: Two Sides of the Same Coin?
Understand how churn and retention measure customer loss, why both matter, and how to use each metric to improve your business.
Calculation GuidesHow to Calculate Conversion Rate Across Your Funnel
Master conversion rate calculation at every funnel stage: website, demo, sales, onboarding. With real examples and optimization tips.
Metric FundamentalsWhat Is Net Promoter Score (NPS)? Measurement and Meaning
Master Net Promoter Score (NPS), how to calculate and interpret it, and how to use it to drive customer loyalty and growth.