Contract Renewal Rate (CRR)

Percentage of expiring contracts that are renewed by customers

Customer SuccessSalesSaaS / SoftwareFinancial ServicesPercentageMonthly

FORMULA

CRR = (Renewed Contracts / Total Expiring Contracts) × 100

What is Contract Renewal Rate?

Shows customer satisfaction and retention. High rates (>90%) indicate healthy business. Drives predictable revenue and reduces churn. SaaS key metric for board reporting.

Chart

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Required Data Columns

renewed_contractstotal_expiringrenewal_rate