Customer Health Score (CHS)

Composite indicator of customer relationship strength and risk

Customer SuccessSaaS / SoftwareE-commerce / RetailScore / IndexWeekly

FORMULA

CHS = (Usage % + Engagement % + Sentiment % + Support Quality %) / 4

Alternate Calculations

WeightedWeighted composite of health indicators

What is Customer Health Score?

CHS combines usage, engagement, support volume, NPS, and feature adoption into single risk/health score (0-100). Used to identify at-risk accounts needing intervention and expansion opportunities.

Chart

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Sample Data

accountusageengagementsentimentscore
Acme Inc85807580
Tech Corp92889090
Global LLC45403540
StartUp XYZ78726872

Required Data Columns

accountusageengagementsentimentscore