Education Metrics
10 metrics in Education
Employee Retention Rate (ERR)Percentage of employees who remain with the organization over a specific period
HR / PeoplePercentageMonthly
Employee Net Promoter Score (eNPS)Measures employee loyalty and likelihood to recommend as a place to work
HR / PeopleScore / IndexQuarterly
Employee Satisfaction Score (ESS)Overall employee satisfaction rating aggregated across multiple dimensions
HR / PeopleScore / IndexQuarterly
Training Completion Rate (TCR)Percentage of assigned training programs that employees successfully complete
HR / PeoplePercentageMonthly
Student Completion Rate (SCR)Percentage of students completing a program or course successfully
OperationsCustomer SuccessPercentageAnnually
Student Retention Rate (SRR)Percentage of students continuing from one period to the next
Customer SuccessOperationsPercentageAnnual
Graduation Gap Closure Rate (GGCR)Improvement in graduation rate for underrepresented student groups
OperationsPercentageAnnual
Cost Per Graduate (CPG)Average institutional cost to produce one graduate
FinanceOperationsCurrencyAnnual
Labor Cost Percentage (LCP)Employee salaries and benefits as % of total operating revenue
FinanceOperationsPercentageMonthly
Student Retention Rate (SRR)Percentage of students continuing studies from one year/term to the next
OperationsExecutive / C-SuitePercentageAnnual
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