Employee Net Promoter Score (eNPS)

Measures employee loyalty and likelihood to recommend as a place to work

HR / PeopleSaaS / SoftwareE-commerce / RetailFinancial ServicesHealthcareEducationScore / IndexQuarterly

FORMULA

eNPS = (% Promoters - % Detractors) × 100

Alternate Calculations

Expanded(Promoters / Total Responses × 100) - (Detractors / Total Responses × 100)

What is Employee Net Promoter Score?

Employee Net Promoter Score (eNPS) measures how likely employees are to recommend your organization as a workplace to others. It indicates overall engagement, culture strength, and organizational health using the same methodology as customer NPS. Employees are classified as Promoters (9-10), Passives (7-8), or Detractors (0-6). eNPS ranges from -100 to +100, with scores above 50 considered excellent.

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Sample Data

quarterpromoterspassivesdetractorsenps
Q1 202545302520
Q2 202550282228
Q3 202555261936
Q4 202560241644

Required Data Columns

Promoters %Passives %Detractors %