Customer Satisfaction Score (CSAT)

Average satisfaction rating from customer surveys (0-100 scale)

Customer SuccessProductSaaS / SoftwareE-commerce / RetailHospitalityScore / IndexMonthly

FORMULA

CSAT = (Sum of Satisfaction Ratings / Number of Respondents)

What is Customer Satisfaction Score?

Direct measure of customer happiness with product/service. Drives retention and referrals. Target >80%. Tracked by product area and customer segment to identify improvement areas.

Chart

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Required Data Columns

satisfaction_ratingrespondent_countaverage_score