Hospitality Metrics
18 metrics in Hospitality
Average Revenue Per User (ARPU)Average monthly or annual revenue per active customer
SalesFinanceProductCurrencyMonthly
Absenteeism Rate (AR)Percentage of scheduled work time that employees are absent
HR / PeoplePercentageMonthly
Revenue Per Available Room (RevPAR)Average revenue earned per available room regardless of occupancy
OperationsFinanceCurrencyDaily
Guest Satisfaction Score (GSS)Average satisfaction rating from post-stay guest surveys
Customer SuccessOperationsScore / IndexMonthly
Average Daily Rate (ADR)Mean room revenue per occupied room per night in hospitality
FinanceOperationsCurrencyDaily
Total Revenue Per Available Seat Unit (TRevPASU)Revenue per available seat unit in hospitality/restaurants
FinanceOperationsCurrencyDaily
Labor Cost Percentage (LCP)Employee salaries and benefits as % of total operating revenue
FinanceOperationsPercentageMonthly
Food Cost Percentage (FCP)Cost of goods sold for food/beverage as % of food/beverage revenue
OperationsFinancePercentageDaily
Repeat Guest Rate (RGR)Percentage of guests making return visit within set timeframe
Customer SuccessOperationsPercentageMonthly
Net Promoter Score (NPS)Customer likelihood to recommend company on scale of 0-100
MarketingCustomer SuccessProductScore / IndexMonthly
Operational Efficiency Ratio (OER)Operating expenses as percentage of revenue
FinanceOperationsPercentageMonthly
First Contact Resolution Rate (FCR)Percentage of support tickets resolved on first customer contact
Customer SuccessOperationsPercentageMonthly
Customer Satisfaction Score (CSAT)Average satisfaction rating from customer surveys (0-100 scale)
Customer SuccessProductScore / IndexMonthly
Waste Diversion Rate (WDR)Percentage of waste diverted from landfills through recycling, composting, or reuse
OperationsPercentageMonthly
Water Consumption Intensity (WCI)Total water usage divided by production units or revenue
OperationsRatioQuarterly
Asset Utilization Rate (AUR)Percentage of available capacity of key assets (equipment, facilities, staff) actually used
OperationsFinancePercentageMonthly
Revenue Per Available Room / Unit (RevPAR)Hotel/hospitality: (Room Revenue / Available Rooms), Real Estate: (Property Revenue / Available Units)
FinanceOperationsCurrencyDaily
Occupancy Rate (OR)Percentage of available rooms, beds, or capacity actually occupied
OperationsFinancePercentageDaily
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