Order Cycle Time (OCT)
Total time from customer order placement to delivery
FORMULA
OCT = Average (Delivery Date - Order Date)
Alternate Calculations
By Channel
Order Processing + Picking + Packing + Shipping TimeWhat is Order Cycle Time?
Order Cycle Time measures the total elapsed time from when a customer places an order until it is delivered to them. This metric encompasses order processing, picking, packing, shipping, and transit time.
Shorter cycle times improve customer satisfaction and competitive advantage. E-commerce companies continuously optimize this metric. Industry benchmarks: 2-5 days for same-city, 5-10 days for regional, 10-14 days for cross-country.
Chart
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2.9avgDays · Week 4Order Cycle Time
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Sample Data
| week | avgDays | median | min | max |
|---|---|---|---|---|
| Week 1 | 3.2 | 3 | 1 | 7 |
| Week 2 | 3.1 | 3 | 1 | 6 |
| Week 3 | 3 | 3 | 1 | 7 |
| Week 4 | 2.9 | 3 | 1 | 5 |
Required Data Columns
Order IDOrder DateShip DateDelivery Date