On-Time Delivery Rate (OTD)

Percentage of orders delivered on or before the promised delivery date

OperationsSupply ChainE-commerce / RetailLogistics / TransportationManufacturingHealthcarePercentageWeekly

FORMULA

OTD = (Orders Delivered On-Time / Total Orders) × 100

Alternate Calculations

Late Order Rate100 - (Late Orders / Total Orders) × 100

What is On-Time Delivery Rate?

On-Time Delivery Rate (OTD) measures the percentage of customer orders that arrive on or before the promised delivery date. It's a key indicator of supply chain reliability and customer trust. OTD directly impacts customer satisfaction and retention. Most e-commerce and logistics companies target 95%+ OTD rates. Consistently missing delivery promises damages brand reputation.

Chart

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510total · Week 4On-Time Delivery Rate
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Sample Data

weektotalonTimerate
Week 145043596.7
Week 248046897.5
Week 352050797.5
Week 451050298.4

Required Data Columns

Total OrdersOn-Time DeliveriesLate Deliveries