Perfect Order Rate (POR)

Percentage of orders delivered on-time, in-full, damage-free with correct documentation

OperationsSupply ChainE-commerce / RetailLogistics / TransportationManufacturingPercentageWeekly

FORMULA

POR = (Perfect Orders / Total Orders) × 100

Alternate Calculations

Component(OTD × Fill Rate × Damage-Free Rate × Accuracy Rate) / 100

What is Perfect Order Rate?

Perfect Order Rate is the most comprehensive order quality metric, measuring orders that meet ALL requirements: delivered on time, with all items, with no damage, correct invoice, and accurate documentation. Only orders meeting all criteria count as perfect. POR is stricter than OTIF and better reflects true customer experience. Industry leaders target 95%+ POR rates.

Chart

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510total · Week 4Perfect Order Rate
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Sample Data

weektotalperfectrate
Week 145042394
Week 248046095.8
Week 352050296.5
Week 451049897.6

Required Data Columns

Total OrdersPerfect Orders