On-Time In-Full (OTIF)

Percentage of orders delivered on time and complete with all items

OperationsSupply ChainE-commerce / RetailManufacturingLogistics / TransportationHealthcarePercentageWeekly

FORMULA

OTIF = (Orders Delivered On-Time AND Complete / Total Orders) × 100

Alternate Calculations

Expanded(On-Time Orders ÷ Total Orders) × (Complete Orders ÷ Total Orders) × 100

What is On-Time In-Full?

On-Time In-Full (OTIF) measures the percentage of customer orders that are delivered on the promised date AND include all requested items in the correct quantities. This is a critical supply chain metric that directly impacts customer satisfaction and revenue. OTIF combines two important dimensions: delivery reliability and order accuracy. Industry leaders typically maintain OTIF rates above 95%.

Chart

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510total · Week 4On-Time In-Full
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Sample Data

weektotalonTimecompleteotif
Week 145043544196
Week 248046546896.3
Week 352050751296.2
Week 451050250797.1

Required Data Columns

Total OrdersOn-Time OrdersComplete OrdersOTIF Orders